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Explanation of
Interpreting Services

Community Outreach Program for the Deaf offers a variety of interpreting services for our clients, to include:

• ASL Interpreting - Interpreting for Deaf individuals who use sign language
• Deaf-Blind Interpreting - Specialized interpreting for Deaf person who are also blind or have special vision requirements
• Deaf Relay Interpreting - A service that is in addition to standard sign language interpreting, for clients who have special language requirements
• Legal ASL Interpreting - Interpreter for settings that include legal concepts and terminology
• Video Interpreting - Interpreting provided through videoconferencing technology, rather than using an onsite interpreter

Requesting an Interpreter

Please read our Our Services section for more information about our services and frequently asked questions.

Need to make a request for an Interpreter?

Our self-service system requires an account:

Already have an account? Have you made requests in the past?

- Know your login/password --->

CLICK HERE to log in


- Don’t know your log-in or password? --->

Contact us by phone at (520) 620-5553 and VP (520) 300-9236

• Need an account (if your organization does not already have a service agreement with us)?

Contact us by phone at (520) 620-5553 and VP (520) 300-9236.

Days & Hours of Operation:

Monday-Friday, 8:00 a.m. - 5:00 p.m.

Emergency Interpreter:

To obtain an interpreter for an afterhours emergency, on a weekend, or on a holiday, please call (520) 884-1914. This emergency scheduling telephone number should only be used by hospitals, police, or other emergency staff between 5p-8a. During regular business hours, 8a-5p, call (520) 620-5553 or by VP (520) 300-9236.

Policies & Procedures

Minimum Charges 

• A minimum of two hours is required for each assignment and each interpreter 
• All partial hours will be rounded to the nearest half hour

Multiple Interpreter/Team Interpreting Guidelines 

• Requests lasting more than 60 minutes may require two interpreters, depending on the content and lecture style of the presenter

Cancellations

• All assignment cancellations with more than 48 hours notice from the start of the assignment will result in no charge to the responsible paying entity
• All assignment cancellations with less than 48 hours notice from the start of the assignment will be charged at the full requested time and rate 

Client "No Shows" 

• When an interpreter arrives at an assignment and the Deaf consumer is absent, the responsible paying entity will be charged for the full requested time of services

Scheduling Process

1. The requestor will provide the location of the appointment, time, authorized contact person, name of the client and any specific details pertinent to the assignment.
2. The scheduler then matches the appropriate interpreter with the assignment by using Community Outreach Program for the Deaf's scheduling software.
3. The assignment is sent to the interpreter's email and their personal virtual office system provided by Community Outreach Program for the Deaf.
4. The requestor is notified by email and/or phone the name of the assigned interpreters.